Terms & Policies
Who we are
We are Unique Garden Centre, a local business located in Regina, Saskatchewan, Canada. Our website address is uniquegardencentre.com.
In each tab below, you’ll find our various Terms and Policies of our business.
Terms of Service
By visiting our site and/or purchasing something from us, you have employed our services and therefore agree to be bound by the following terms and conditions.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
TERMS & POLICIES
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
The information on this site is updated periodically. Therefore we are not responsible if information made available on this site is not current or accurate. We reserve the right to modify the contents of this site at any time. It is your responsibility to monitor changes to our site. Hence, products or services may change or discontinue without notice. Prices are subject to change without notice. Inventory fluctuates daily and therefore limited quantities maybe available. We reserve the right to limit the quantities of any products or services that we offer.
We reserve the right to refuse service to anyone for any reason at any time. This may also include refusal to fulfill an order request. By placing an order you agree to provide accurate purchase and account information.
What personal data we collect and why we collect it
There may be times when we ask you to provide certain information about yourself such as your name, e-mail address, mailing address, phone number, or credit card information. This information is used when you place an order, complete any forms or surveys, participate in contests or promotions, or seek planting/landscaping advice. We may also maintain a record of your product purchases.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
By using any contact form on the site, you are providing any personal or private information submitted by the form to us. This information may be used by us to provide follow-up, to contact you regarding your submission, and/or to improve or change our business practices. By providing any contact details, such as an email address or phone number, you are giving implied consent to us to use that information to contact you regarding our business. You may, at any time, request to be opted out of any commercial electronic messages by simply emailing us or using the unsubscribe/opt-out options provided in those commercial electronic messages which you receive.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
Your data may be shared with 3rd parties for the purpose of delivering the site’s experience and functionality. Examples of these 3rd parties include Google (for analytics, advertising, and reporting), and Facebook (for advertising and reporting).
We may need to contact you via phone, email, or mail to address questions or issues specific to your order or clarify any questions we may have regarding your order.
We use the personal information you provide for internal purposes, such as confirming, processing and tracking your order, informing you of our new products, services and offers, and providing you with information from and about Unique Garden Centre & Landscaping.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about your experiences.
Your contact information
Visit our Contact Us page for our contact information.
Unique Garden Centre’s Two-Year Guarantee
Should any of your trees and/or shrubs fail to live within two years from the date of purchase, Unique Garden Centre will credit you 100% of your original purchase price providing your sales slip and dead plant are returned. This credit value may be used on any purchase at Unique Garden Centre, but these purchases will not carry a second guarantee. There will be no cash refunds. It must be emphasized that with transplanting, some plant material may be slow to leaf out. If you have problems, please phone us before you return the stock. You may be pulling out a live tree.
Exceptions to this Guarantee
CEDAR: In 1993, all cedar varieties were no longer covered by our guarantee. After numerous years of experience, we concluded that cedars did not tolerate the average Regina planting site, and still result in attractive specimens under realistic maintenance procedures. Rather than increasing our prices, we decided to omit cedars from our guarantee, but to substantially decrease our prices for cedars. Our staff would be pleased to offer alternative suggestions for plants more suitable for the Regina landscape.
SUBJECT TO INSPECTION: We reserve the right to question the condition in which plants have been grown and can refuse replacement if there is evidence of any damage by accident, extreme weather occurrences such as hail, lightning, flooding, extreme winds or tornado, animals or rodents, failure to control insect and plant disease, 2-4-D or any other chemical and failure to properly plant and care for plants according to our specifications.
OTHER EXCEPTIONS: Items not covered by our Two-Year Guarantee are all cedar varieties, Dwarf Alberta Spruce, specially marked tree/shrubs, perennials, strawberries, bulbs, tea roses, bedding plants, tropical and houseplants, clematis, water plants, sees and delivery charges.
Stock must be returned with sales slip within two years of the date of purchase. No replacements on outstanding accounts. There will be no cash refunds.
Return, Exchange, and Refund Policy
To ensure the safety of our employees and customers, ALL transactions will be deemed FINAL SALE effective May 4, due to COVID-19. We will not be accepting exchanges on any purchases made after May 4, 2020.
This does not impact your Two-Year Guarantee.
Gift cards are non-refundable and non-replaceable if lost or stolen.
We do not provide refunds. Exchanges may occur within 14 days from the date of purchase and with the original purchase slip or proof of purchase date.
Past 14 days, certain trees and/or shrubs may be eligible for our Two-Year Guarantee. Please see our Two-Year Guarantee Policy for full details and conditions.
Several types of goods are exempt from being returned. Items marked “Sale”, “Clearance”, or “Final Sale” are not eligible for exchange.
Requesting an Exchange
To complete your exchange, we require a receipt or proof of purchase in the form of receipt. Exchanges can only be initiated by email or phone call to Unique Garden Centre & Landscaping. We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us to start an exchange request.